The Munich Police Department has officially opened its newly modernized operations center after 15 months of extensive renovations. Located in the police headquarters on Ettstraße, this state-of-the-art facility was unveiled on Friday, June 13, 2025, by Police President Thomas Hampel and Police Superintendent Jürgen Voraberger, the new head of the operations center. The project cost approximately €3.23 million and modernized all aspects of the center, from its infrastructure to its technological capabilities.
Upgrades included the installation of nearly 40 kilometers of fiber-optic, network, and power cables, ergonomic furniture, advanced climate control systems, and the latest communication and IT equipment. The renovation prioritized functionality and efficiency, with workspace layouts and acoustics optimized for the high-stress environment. The team in the center operates around the clock to manage over 300,000 annual police operations, ensuring swift responses to emergencies throughout the city.
One highlight of the upgrade is the implementation of Advanced Mobile Location (AML) technology, which uses cell phone signals to pinpoint the location of emergency callers with remarkable accuracy. This innovation, introduced earlier in 2025, enhances the police's ability to respond rapidly, with high-priority calls now seeing an average response time of just four minutes. However, despite the advanced systems, the use of artificial intelligence and facial recognition technology has not been adopted, a decision influenced by current limitations and ethical considerations.
The operations center also plays a crucial role in coordinating responses to international events that could impact Munich. For example, during a recent escalation in the Middle East, officers swiftly mobilized heightened security measures at sensitive locations, such as the city's central synagogue and the Israeli consulate. The center monitors live feeds from over 2,500 video sources across the city, including key sites like Marienplatz and the Allianz Arena, ensuring real-time situational awareness.
Described as the "heart" of Munich’s police force, the new operations center symbolizes a major step forward in urban safety. President Hampel emphasized during the opening ceremony that the center's modernization was essential to meet the evolving challenges of contemporary policing. By centralizing information and coordinating resources with unmatched precision, the facility strengthens Munich's ability to safeguard its residents and visitors alike.
The Munich Police Department has officially opened its newly modernized operations center after 15 months of extensive renovations. Located in the police headquarters on Ettstraße, this state-of-the-art facility was unveiled on Friday, June 13, 2025, by Police President Thomas Hampel and Police Superintendent Jürgen Voraberger, the new head of the operations center. The project cost approximately €3.23 million and modernized all aspects of the center, from its infrastructure to its technological capabilities.
Upgrades included the installation of nearly 40 kilometers of fiber-optic, network, and power cables, ergonomic furniture, advanced climate control systems, and the latest communication and IT equipment. The renovation prioritized functionality and efficiency, with workspace layouts and acoustics optimized for the high-stress environment. The team in the center operates around the clock to manage over 300,000 annual police operations, ensuring swift responses to emergencies throughout the city.
One highlight of the upgrade is the implementation of Advanced Mobile Location (AML) technology, which uses cell phone signals to pinpoint the location of emergency callers with remarkable accuracy. This innovation, introduced earlier in 2025, enhances the police's ability to respond rapidly, with high-priority calls now seeing an average response time of just four minutes. However, despite the advanced systems, the use of artificial intelligence and facial recognition technology has not been adopted, a decision influenced by current limitations and ethical considerations.
The operations center also plays a crucial role in coordinating responses to international events that could impact Munich. For example, during a recent escalation in the Middle East, officers swiftly mobilized heightened security measures at sensitive locations, such as the city's central synagogue and the Israeli consulate. The center monitors live feeds from over 2,500 video sources across the city, including key sites like Marienplatz and the Allianz Arena, ensuring real-time situational awareness.
Described as the "heart" of Munich’s police force, the new operations center symbolizes a major step forward in urban safety. President Hampel emphasized during the opening ceremony that the center's modernization was essential to meet the evolving challenges of contemporary policing. By centralizing information and coordinating resources with unmatched precision, the facility strengthens Munich's ability to safeguard its residents and visitors alike.